Fix Xerox Error 124-310: Fuser Overtemperature Error
critical Severity: critical
If your Xerox printer is displaying error 124-310, do not worry – this is a known issue with a proven fix. This error typically indicates fuser overtemperature error that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 124-310?
This error can be triggered by one or more of the following issues:
- Fuser assembly overheating beyond safe limits
- Fuser thermostat failure
- Inadequate ventilation around the printer
- Continuous heavy printing exceeding thermal limits
How to Fix Xerox Error 124-310
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Turn off the printer and allow to cool for 30 minutes
- Step 2: Ensure adequate ventilation clearance on all sides
- Step 3: Check fuser life remaining through CentreWare web interface
- Step 4: If the fuser has reached its rated page count, replace it
- Step 5: Power on and check if the error clears
- Step 6: If persistent, the fuser temperature control circuit may need service
Affected Xerox Printer Models
The following Xerox printer models are known to display error 124-310:
- Xerox VersaLink C405
- Xerox WorkCentre 6515
- Xerox Phaser 6510
- Xerox VersaLink B400
- Xerox VersaLink C7025
- Xerox AltaLink C8070
- Xerox WorkCentre 3335
- Xerox VersaLink B610
Related Xerox Error Codes
If you are troubleshooting error 124-310, these related error codes may also be relevant:
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
- 024-746 – Fuser Life Warning
Frequently Asked Questions
What is Xerox error 124-310?
Error 124-310 indicates the fuser temperature has exceeded safe operating limits. The printer has shut down to prevent damage.
How do I replace the fuser on a Xerox printer?
On VersaLink and WorkCentre models, the fuser is user-replaceable. Open the rear door, release the fuser levers, and pull the fuser straight out. Insert the new fuser until it locks. Order the correct fuser kit for your model.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.