Fix Xerox Error 116-393: Paper Jam in Fuser Area
warning Severity: warning
If your Xerox printer is displaying error 116-393, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in fuser area that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 116-393?
This error can be triggered by one or more of the following issues:
- Paper jammed around the fuser
- Paper wrapping around fuser rollers
- Heavy or incompatible media stuck in fuser
- Fuser rollers worn
How to Fix Xerox Error 116-393
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Open the rear door
- Step 2: Release the fuser lock levers if necessary
- Step 3: Gently pull jammed paper in the direction of travel
- Step 4: Check for torn paper fragments
- Step 5: Close the rear door
- Step 6: If jams in this area are recurring, the fuser may need replacement
Affected Xerox Printer Models
The following Xerox printer models are known to display error 116-393:
Related Xerox Error Codes
If you are troubleshooting error 116-393, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
Frequently Asked Questions
What is error 116-393?
Error 116-393 indicates paper is jammed in or around the fuser area. Open the rear panel to access this area.
Is it safe to touch the fuser area?
The fuser gets very hot during operation. Wait a few minutes after the error for the fuser to cool before reaching inside. Use caution when removing paper from this area.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.