How to Fix: Firmware Update Failed
A firmware update to the printer fails to complete, potentially leaving the printer in a non-functional state. Failed firmware updates can brick the printer if interrupted during the flashing process, or may cause feature regressions if a bad update is applied. This guide walks you through the most common causes and step-by-step solutions to fix firmware update failed on any printer, regardless of brand or model.
Common Causes
This problem is most often caused by one or more of the following:
- Internet connection dropped during the firmware download or installation
- Power outage or printer unplugged during the firmware writing process
- Firmware file corrupted during download
- Insufficient memory on the printer to hold the firmware update
- Wrong firmware version selected for the printer model or region
Step-by-Step Solution
Follow these steps to diagnose and fix the issue. Test your printer after each step.
- Step 1: If the printer is stuck in an update loop, let it complete without interrupting — some updates take 15-20 minutes
- Step 2: Power cycle the printer and check if it recovers to a functional state
- Step 3: Download the correct firmware version from the manufacturer’s website for your specific model
- Step 4: Connect the printer via USB for firmware updates instead of WiFi for a more reliable connection
- Step 5: If the printer is non-responsive after a failed update, try the manufacturer’s recovery mode procedure
- Step 6: On some printers, holding specific buttons during power-on enters firmware recovery mode
- Step 7: Contact manufacturer support if the printer is completely bricked after a failed update
Brand-Specific Troubleshooting
Some printer brands require slightly different troubleshooting approaches. See the brand-specific guidance below.
Hp Printers
HP printers with HP Smart can update firmware through the app. For manual updates, download the firmware from HP support. If an HP printer is bricked, try holding the Cancel and Wireless buttons while powering on to enter recovery mode. HP also provides USB firmware recovery files for some models.
For more Hp-specific troubleshooting, visit our Hp Printer Troubleshooting hub.
Canon Printers
Canon firmware updates are distributed through the Canon support website and can be applied via USB connection. If a Canon printer becomes unresponsive after a failed update, try holding the Resume button while powering on to enter service mode.
For more Canon-specific troubleshooting, visit our Canon Printer Troubleshooting hub.
Epson Printers
Epson firmware updates are available through the Epson Software Updater utility. Be aware that Epson firmware updates may add new restrictions on third-party ink cartridges. If concerned about cartridge compatibility, research the update before installing.
For more Epson-specific troubleshooting, visit our Epson Printer Troubleshooting hub.
Brother Printers
Brother firmware can be updated through the printer’s control panel (for network-connected models) or via the Brother Solutions Center firmware download. Brother printers rarely brick from failed updates, as they maintain a recovery partition.
For more Brother-specific troubleshooting, visit our Brother Printer Troubleshooting hub.
Related Problems
Users experiencing firmware update failed often encounter these related issues:
Frequently Asked Questions
Should I update my printer’s firmware?
Firmware updates can improve performance, fix bugs, and add features. However, they can also add restrictions on third-party consumables. If your printer is working well and you use third-party ink or toner, you may want to skip the update. If you are experiencing bugs or security concerns, the update is recommended. Always back up your settings before updating.
My printer won’t turn on after a firmware update failed. What do I do?
First, unplug the printer for 60 seconds, then reconnect and try powering on. If it does not start normally, try the manufacturer’s recovery mode (usually involves holding specific buttons while powering on). If recovery mode is not available or does not work, contact the manufacturer’s support for a warranty repair or firmware recovery service.
Can I downgrade my printer’s firmware to a previous version?
This depends on the manufacturer. Some manufacturers allow firmware downgrades while others have implemented measures to prevent them. HP printers can sometimes be downgraded, but newer models may block downgrades. Canon and Epson generally do not support firmware downgrades. Check your manufacturer’s support resources for model-specific guidance.
Need brand-specific help?
This guide covers the general fix. For model-specific instructions, find your printer brand below and navigate to your exact model for tailored troubleshooting steps.