Fix Lexmark Error 31.80: Missing or Defective Cartridge

warning Severity: warning

If your Lexmark printer is displaying error 31.80, do not worry – this is a known issue with a proven fix. This error typically indicates missing or defective cartridge that can usually be resolved without a service call. Follow the steps below to clear this error.

What Causes Lexmark Error 31.80?

This error can be triggered by one or more of the following issues:

Toner cartridge not installed or not detected
Cartridge chip contacts dirty
Incompatible or non-genuine cartridge
Cartridge installed in wrong slot

How to Fix Lexmark Error 31.80

Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.

Step 1: Remove and reseat the indicated toner cartridge
Step 2: Clean the cartridge chip contacts with a dry lint-free cloth
Step 3: Verify the cartridge part number matches your printer model
Step 4: Try a genuine Lexmark cartridge if using third-party
Step 5: Power cycle the printer after reseating

Affected Lexmark Printer Models

The following Lexmark printer models are known to display error 31.80:

Related Lexmark Error Codes

If you are troubleshooting error 31.80, these related error codes may also be relevant:

Frequently Asked Questions

What does Lexmark error 31.80 mean?

Error 31.80 indicates the printer cannot detect a toner cartridge. The cartridge may be missing, improperly seated, or incompatible.

Does Lexmark restrict third-party cartridges?

Lexmark Return Program cartridges are designed for single use and cannot be refilled. Regular cartridges can be refilled. Third-party cartridges must have a compatible chip to be recognized.

Error still not resolved?

If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.

Lexmark Error 31.80 Fix – Missing or Defective Cartridge | TroubleshootMyPrinter