Fix HP Error 13.A3: Paper Jam in Tray 2/3 Area
warning Severity: warning
If your HP printer is displaying error 13.A3, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in tray 2/3 area that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes HP Error 13.A3?
This error can be triggered by one or more of the following issues:
- Paper loaded incorrectly in the tray
- Paper guides not adjusted to match paper size
- Worn pickup roller in the tray area
- Foreign object in the paper path
How to Fix HP Error 13.A3
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Open the tray and remove all paper
- Step 2: Check for and remove any jammed paper in the tray cavity
- Step 3: Fan the paper stack and reload, ensuring guides are snug against the paper
- Step 4: Inspect the pickup roller for wear — if shiny or smooth, it needs replacement
- Step 5: Check the separation pad for wear
- Step 6: Close the tray and press OK or the checkmark button to clear the error
Affected HP Printer Models
The following HP printer models are known to display error 13.A3:
- HP LaserJet Pro M404dn
- HP LaserJet Pro M428fdw
- HP Color LaserJet Pro MFP M479fdw
- HP LaserJet Enterprise MFP M635h
Related HP Error Codes
If you are troubleshooting error 13.A3, these related error codes may also be relevant:
- 49.4C02 – Critical Firmware Error
- 50.2 – Fuser Warm-Up Error
- 79 – Service Error – Critical
- 59.F0 – Motor Error
- 0x6100004a – Carriage Jam Error
Frequently Asked Questions
What does 13.A3 mean on my HP printer?
Error 13.A3 indicates a paper jam detected in the Tray 2 or Tray 3 pick area. The paper either failed to feed or got stuck as it was being pulled from the tray.
Why does my HP printer keep getting 13.A3 jams?
Recurring 13.A3 jams usually indicate worn pickup rollers or a worn separation pad in the tray. These are consumable parts that wear out over time and can be replaced as part of a maintenance kit.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.