Fix HP Error 0xc19a0013: General Printhead Problem
critical Severity: critical
If your HP printer is displaying error 0xc19a0013, do not worry – this is a known issue with a proven fix. This error typically indicates general printhead problem that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes HP Error 0xc19a0013?
This error can be triggered by one or more of the following issues:
- Printhead failure
- Cartridge electrical contact failure
- Printhead overheating
- Ink delivery system blockage
How to Fix HP Error 0xc19a0013
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Remove all cartridges and clean contacts with lint-free cloth
- Step 2: Clean the printhead contacts inside the printer
- Step 3: Reinstall cartridges and power cycle
- Step 4: If the error persists, try new OEM cartridges
- Step 5: On models with replaceable printheads, replace the printhead assembly
Affected HP Printer Models
The following HP printer models are known to display error 0xc19a0013:
Related HP Error Codes
If you are troubleshooting error 0xc19a0013, these related error codes may also be relevant:
- 49.4C02 – Critical Firmware Error
- 50.2 – Fuser Warm-Up Error
- 13.A3 – Paper Jam in Tray 2/3 Area
- 79 – Service Error – Critical
- 59.F0 – Motor Error
Frequently Asked Questions
What is error 0xc19a0013?
This error indicates a general printhead problem. The printer cannot communicate properly with the printhead assembly.
Is this error fixable?
Often cleaning contacts resolves it. If not, the printhead may have failed and needs replacement. On models where the printhead is integrated into the cartridge, new cartridges fix the issue.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.