Fix Dell Error 010-397: Color Toner Life End
warning Severity: warning
If your Dell printer is displaying error 010-397, do not worry – this is a known issue with a proven fix. This error typically indicates color toner life end that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Dell Error 010-397?
This error can be triggered by one or more of the following issues:
- One or more color toner cartridges depleted
- Cartridge counter reached zero
How to Fix Dell Error 010-397
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Check which color cartridge is depleted on the printer display
- Step 2: Replace the depleted cartridge with a new one
- Step 3: Remove protective seals from the new cartridge before installation
- Step 4: If you only need to print in black and white, some models allow continuing with empty color cartridges
Affected Dell Printer Models
The following Dell printer models are known to display error 010-397:
Related Dell Error Codes
If you are troubleshooting error 010-397, these related error codes may also be relevant:
- 016-302 – Toner Cartridge Not Recognized
- 077-304 – Imaging Drum Life Warning
- 093-933 – Waste Toner Box Full
- 200.xx – Paper Jam
- 042-700 – Drum Cartridge Error
Frequently Asked Questions
What is Dell error 010-397?
Error 010-397 indicates a color toner cartridge has reached end of life. Replace the depleted cartridge to resume color printing.
Can I print in black and white with empty color cartridges?
On some Dell models, you can continue printing in monochrome even with depleted color cartridges. Check your printer’s settings for a ‘Continue in B&W’ or similar option.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.