Fix Brother Error Paper Jam: General Paper Jam
warning Severity: warning
If your Brother printer is displaying error Paper Jam, do not worry – this is a known issue with a proven fix. This error typically indicates general paper jam that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Brother Error Paper Jam?
This error can be triggered by one or more of the following issues:
- Paper stuck in the feed, fuser, or output area
- Worn pickup or feed rollers
- Paper guides not adjusted correctly
- Paper too heavy or damp
How to Fix Brother Error Paper Jam
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Open the front cover and remove the drum and toner assembly for access
- Step 2: Check inside for jammed paper and remove it gently
- Step 3: Open the rear cover and check the fuser area
- Step 4: Check the paper tray for misfed sheets
- Step 5: Reload paper with proper alignment
- Step 6: Close all covers and the error should clear
Affected Brother Printer Models
The following Brother printer models are known to display error Paper Jam:
Related Brother Error Codes
If you are troubleshooting error Paper Jam, these related error codes may also be relevant:
- Replace Drum – Drum Unit End of Life
- Drum Error – Drum Unit Malfunction
- Toner Low – Toner Cartridge Low
- Machine Error 46 – Unable to Print – Waste Toner
- Unable to Clean 46 – Purge Unit Error
Frequently Asked Questions
How do I clear a paper jam on a Brother laser printer?
Open the front cover and remove the drum/toner assembly to access the paper path. Check for jammed paper inside. Also open the rear cover to check the fuser area. Remove paper gently in the direction of travel.
Why does my Brother printer jam frequently?
Frequent jams indicate worn pickup rollers, incorrect paper type, or paper stored in humid conditions. Replace the roller kit if rollers appear smooth. Use 80gsm paper stored in a dry environment.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.