Fix HP Error 13.B2: Paper Jam in Rear Door Area

warning Severity: warning

If your HP printer is displaying error 13.B2, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in rear door area that can usually be resolved without a service call. Follow the steps below to clear this error.

What Causes HP Error 13.B2?

This error can be triggered by one or more of the following issues:

Paper jammed in the fuser or rear output area
Paper wrapping around the fuser roller
Worn fuser exit sensors
Duplex unit paper feed failure

How to Fix HP Error 13.B2

Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.

Step 1: Open the rear door of the printer
Step 2: Gently pull out any jammed paper in the direction of travel
Step 3: Check the fuser area for torn paper fragments
Step 4: If paper is wrapped around the fuser roller, carefully peel it away
Step 5: Close the rear door and press OK to resume
Step 6: If jams recur in this area, the fuser exit rollers may need replacement

Affected HP Printer Models

The following HP printer models are known to display error 13.B2:

Related HP Error Codes

If you are troubleshooting error 13.B2, these related error codes may also be relevant:

Frequently Asked Questions

Where is the 13.B2 jam located?

The 13.B2 jam is in the rear output area, typically in or near the fuser unit. Open the rear door to access this area.

Why does paper keep jamming in the rear of my HP printer?

Recurring rear jams often indicate worn fuser exit rollers, paper curl issues from humidity, or paper that is too heavy for the printer’s specifications.

Error still not resolved?

If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.

HP Error 13.B2 Fix – Paper Jam in Rear Door Area | TroubleshootMyPrinter