Fix HP Error 0x6100004a: Carriage Jam Error
critical Severity: critical
If your HP printer is displaying error 0x6100004a, do not worry – this is a known issue with a proven fix. This error typically indicates carriage jam error that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes HP Error 0x6100004a?
This error can be triggered by one or more of the following issues:
- Paper or foreign object obstructing the ink carriage path
- Ink carriage stuck due to dried ink or debris on the carriage rail
- Encoder strip dirty or damaged preventing carriage position detection
- Ink cartridge not properly seated causing carriage height issues
How to Fix HP Error 0x6100004a
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Turn off the printer and open the ink cartridge access door
- Step 2: Gently move the ink carriage by hand to check for obstructions
- Step 3: Remove any jammed paper or foreign objects from the carriage path
- Step 4: Clean the carriage rail with a lint-free cloth dampened with distilled water
- Step 5: Clean the encoder strip (clear plastic strip behind the carriage) with distilled water
- Step 6: Reseat all ink cartridges firmly
- Step 7: Close the access door and restart the printer
Affected HP Printer Models
The following HP printer models are known to display error 0x6100004a:
- HP OfficeJet Pro 9015e
- HP DeskJet 4155e
- HP ENVY Inspire 7955e
- HP OfficeJet Pro 8025e
- HP Smart Tank 7001
Related HP Error Codes
If you are troubleshooting error 0x6100004a, these related error codes may also be relevant:
- 49.4C02 – Critical Firmware Error
- 50.2 – Fuser Warm-Up Error
- 13.A3 – Paper Jam in Tray 2/3 Area
- 79 – Service Error – Critical
- 59.F0 – Motor Error
Frequently Asked Questions
What is HP error 0x6100004a?
Error 0x6100004a indicates the ink carriage is jammed or cannot move freely along its rail. This is common on HP OfficeJet, DeskJet, and ENVY inkjet printers.
How do I fix a stuck carriage on my HP printer?
Open the cartridge access door, gently try to move the carriage by hand. If stuck, look for paper fragments, tape, or dried ink blocking the path. Clean the rail and encoder strip with distilled water on a lint-free cloth.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.