Fix Dell Error 042-700: Drum Cartridge Error
warning Severity: warning
If your Dell printer is displaying error 042-700, do not worry – this is a known issue with a proven fix. This error typically indicates drum cartridge error that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Dell Error 042-700?
This error can be triggered by one or more of the following issues:
- Drum cartridge not installed correctly
- Drum cartridge chip not readable
- Incompatible drum cartridge
- Drum cartridge contacts dirty
How to Fix Dell Error 042-700
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Remove and reseat the drum cartridge
- Step 2: Clean the chip contacts with a dry lint-free cloth
- Step 3: Verify the drum cartridge is the correct model for your printer
- Step 4: Try a different drum cartridge
- Step 5: Power cycle after reseating
Affected Dell Printer Models
The following Dell printer models are known to display error 042-700:
Related Dell Error Codes
If you are troubleshooting error 042-700, these related error codes may also be relevant:
- 016-302 – Toner Cartridge Not Recognized
- 077-304 – Imaging Drum Life Warning
- 093-933 – Waste Toner Box Full
- 010-397 – Color Toner Life End
- 200.xx – Paper Jam
Frequently Asked Questions
What is Dell error 042-700?
Error 042-700 indicates the printer cannot detect or communicate with the drum cartridge. The drum may be improperly seated or have dirty contacts.
Is the drum cartridge the same as the toner cartridge?
No, the drum cartridge (imaging unit) and toner cartridge are separate components on most Dell color printers. The drum creates the image using static electricity, while the toner provides the powder that forms the visible print.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.