Fix Xerox Error 062-381: Duplex Unit Error
warning Severity: warning
If your Xerox printer is displaying error 062-381, do not worry – this is a known issue with a proven fix. This error typically indicates duplex unit error that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 062-381?
This error can be triggered by one or more of the following issues:
- Duplex unit not installed properly
- Duplex mechanism jam
- Duplex unit cover not fully closed
How to Fix Xerox Error 062-381
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Check that the duplex unit is properly installed and latched
- Step 2: Open the duplex cover and check for paper
- Step 3: Remove any jammed paper from the duplex path
- Step 4: Close and reseat the duplex unit
- Step 5: Select single-sided printing as a temporary workaround
Affected Xerox Printer Models
The following Xerox printer models are known to display error 062-381:
Related Xerox Error Codes
If you are troubleshooting error 062-381, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
Frequently Asked Questions
What is Xerox error 062-381?
Error 062-381 indicates a problem with the automatic duplex unit. The unit may not be installed correctly or has a paper jam.
Can I print single-sided while the duplex is broken?
Yes, disable duplex in the print driver under Layout settings. Select ‘Print on One Side’ until the duplex issue is resolved.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.