Fix Xerox Error 018-400: ADF Paper Jam
warning Severity: warning
If your Xerox printer is displaying error 018-400, do not worry – this is a known issue with a proven fix. This error typically indicates adf paper jam that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 018-400?
This error can be triggered by one or more of the following issues:
- Document jammed in the Automatic Document Feeder
- ADF rollers dirty or worn
- Original too thick, wrinkled, or small for ADF
- Multiple originals fed simultaneously
How to Fix Xerox Error 018-400
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Open the ADF top cover
- Step 2: Remove any jammed documents gently
- Step 3: Check the ADF feed path for torn paper
- Step 4: Close the ADF cover
- Step 5: If using thick or damaged originals, use the flatbed glass instead
- Step 6: Clean ADF rollers periodically with a lint-free cloth
Affected Xerox Printer Models
The following Xerox printer models are known to display error 018-400:
Related Xerox Error Codes
If you are troubleshooting error 018-400, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
Frequently Asked Questions
What is Xerox error 018-400?
Error 018-400 indicates a document paper jam in the ADF (Automatic Document Feeder). An original being scanned or copied is stuck.
What documents should not be put through the ADF?
Avoid using the ADF for stapled documents, wrinkled or torn pages, very thick cardstock, sticky notes, or pages with wet correction fluid. Use the flatbed glass for these materials.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.