Fix Xerox Error 116-325: Paper Jam in Tray 2
warning Severity: warning
If your Xerox printer is displaying error 116-325, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in tray 2 that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 116-325?
This error can be triggered by one or more of the following issues:
- Paper jammed in Tray 2 feed area
- Worn separation pad
- Paper loaded beyond tray capacity
- Incorrect paper type for tray settings
How to Fix Xerox Error 116-325
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Pull out Tray 2 and remove any jammed paper
- Step 2: Check the tray cavity for paper fragments
- Step 3: Reload paper below the maximum fill line
- Step 4: Adjust guides and verify paper size matches tray settings
- Step 5: Reinsert the tray
Affected Xerox Printer Models
The following Xerox printer models are known to display error 116-325:
Related Xerox Error Codes
If you are troubleshooting error 116-325, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
Frequently Asked Questions
What is error 116-325?
Error 116-325 indicates a paper jam at the Tray 2 feed area on Xerox printers. Remove the tray to access and clear the jam.
Can I print from a different tray while Tray 2 has a jam?
You need to clear the jam before the printer will operate. After clearing, you can set a different tray as the default paper source.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.