Fix Xerox Error 116-324: Paper Jam in Tray 1
warning Severity: warning
If your Xerox printer is displaying error 116-324, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in tray 1 that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 116-324?
This error can be triggered by one or more of the following issues:
- Paper jammed during feed from Tray 1
- Paper guides not adjusted correctly
- Pickup roller worn
- Paper size mismatch
How to Fix Xerox Error 116-324
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Open the tray and remove jammed paper
- Step 2: Check inside the printer body for torn fragments
- Step 3: Adjust paper guides to match the loaded paper
- Step 4: Fan the paper stack before reloading
- Step 5: Close the tray and press the Resume button on the display
Affected Xerox Printer Models
The following Xerox printer models are known to display error 116-324:
Related Xerox Error Codes
If you are troubleshooting error 116-324, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 010-351 – Supply Not Compatible
- 093-310 – Imaging Unit Error
Frequently Asked Questions
What is Xerox error 116-324?
Error 116-324 indicates a paper jam detected in or near Tray 1. Paper failed to feed or got stuck at the pickup point.
How do I find all Xerox jam locations?
The printer’s touchscreen displays an animation showing the exact jam location. Follow the on-screen instructions to locate and clear the jam.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.