Fix Xerox Error 010-351: Supply Not Compatible
warning Severity: warning
If your Xerox printer is displaying error 010-351, do not worry – this is a known issue with a proven fix. This error typically indicates supply not compatible that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Xerox Error 010-351?
This error can be triggered by one or more of the following issues:
- Supply item not compatible with the printer model or region
- Cartridge from a different region installed
- Supply chip not recognized
- Counterfeit supply detected
How to Fix Xerox Error 010-351
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Verify the supply part number matches your printer model and region
- Step 2: Remove and reseat the supply item
- Step 3: Check the supply label for the correct region code
- Step 4: Replace with a genuine Xerox supply if using third-party
- Step 5: Contact Xerox support if a genuine supply triggers this error
Affected Xerox Printer Models
The following Xerox printer models are known to display error 010-351:
Related Xerox Error Codes
If you are troubleshooting error 010-351, these related error codes may also be relevant:
- 124-310 – Fuser Overtemperature Error
- 092-310 – Toner Cartridge Error
- 005-300 – Network Connection Error
- 093-310 – Imaging Unit Error
- 024-746 – Fuser Life Warning
Frequently Asked Questions
What does Xerox error 010-351 mean?
Error 010-351 means a supply item (toner, drum, etc.) is not compatible with your printer. This can be due to a regional mismatch or incompatible third-party supply.
Why does my genuine Xerox toner show as incompatible?
Genuine Xerox supplies can trigger this if they are from a different region than your printer. Xerox region-locks some supplies. Contact Xerox support with your printer serial number and supply part number.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.