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Brother Error Jam Tray Fix – Paper Jam in Tray | TroubleshootMyPrinter




Fix Brother Error Jam Tray: Paper Jam in Tray

warning Severity: warning

If your Brother printer is displaying error Jam Tray, do not worry – this is a known issue with a proven fix. This error typically indicates paper jam in tray that can usually be resolved without a service call. Follow the steps below to clear this error.

What Causes Brother Error Jam Tray?

This error can be triggered by one or more of the following issues:

  • Paper misfeed from the tray
  • Paper guides set incorrectly
  • Mixed paper sizes in the tray
  • Pickup roller worn

How to Fix Brother Error Jam Tray

Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.

  1. Step 1: Pull out the paper tray completely
  2. Step 2: Remove any jammed or crumpled paper
  3. Step 3: Check inside the tray cavity for paper fragments
  4. Step 4: Adjust paper guides and reload paper
  5. Step 5: Slide the tray back in firmly
  6. Step 6: Press Go or OK to clear the error

Affected Brother Printer Models

The following Brother printer models are known to display error Jam Tray:

Related Brother Error Codes

If you are troubleshooting error Jam Tray, these related error codes may also be relevant:

Frequently Asked Questions

Where is the jam in a Jam Tray error?

The jam is at the paper pickup point inside the tray area. Pull out the tray and look inside the cavity where paper feeds into the printer.

How do I replace Brother pickup rollers?

Brother pickup roller kits are available from Brother’s parts store. The replacement involves opening the printer, releasing a retaining clip, and swapping the roller. Specific instructions vary by model.

Error still not resolved?

If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.