Fix Epson Error 000031: Scanner Unit Open
info Severity: info
If your Epson printer is displaying error 000031, do not worry – this is a known issue with a proven fix. This error typically indicates scanner unit open that can usually be resolved without a service call. Follow the steps below to clear this error.
What Causes Epson Error 000031?
This error can be triggered by one or more of the following issues:
- Scanner unit (top cover) is not fully closed
- Scanner lock latch not engaging properly
- Object preventing the scanner unit from closing completely
- Scanner hinge misaligned
How to Fix Epson Error 000031
Follow these steps in order. After each step, check whether the error has cleared before proceeding to the next one.
- Step 1: Lift the scanner unit fully open and then close it firmly until it clicks
- Step 2: Check for any objects preventing the scanner from closing
- Step 3: Verify the ink cartridge or tank cover is closed before closing the scanner unit
- Step 4: If the latch does not engage, check the hinge mechanism for damage
- Step 5: Press the latch on both sides to ensure proper closure
Affected Epson Printer Models
The following Epson printer models are known to display error 000031:
- Epson EcoTank ET-2850
- Epson WorkForce Pro WF-4830
- Epson EcoTank ET-4850
- Epson Expression Photo XP-8700
- Epson WorkForce Pro WF-7840
- Epson SureColor P700
- Epson EcoTank ET-2800
- Epson WorkForce WF-2960
Related Epson Error Codes
If you are troubleshooting error 000031, these related error codes may also be relevant:
- E-01 – General Printer Error
- W-12 – WiFi Connection Error
- E-10 – Ink Pad End of Life
- 0x97 – Internal Circuit Board Error
- W-01 – Paper Jam
Frequently Asked Questions
What does Epson error 000031 mean?
Error 000031 simply means the scanner unit (top cover) is open or not properly latched. Close it firmly until you hear it click into place.
Why does my Epson printer say the scanner is open when it is closed?
The scanner latch sensor may not be detecting the closed position. Try opening fully and re-closing firmly. Check if anything is preventing full closure. A misaligned hinge or broken latch may need repair.
Error still not resolved?
If the steps above did not fix the error, the issue may require professional service. Contact the manufacturer support line or visit an authorized service center near you.